Support
Need more help? Don't worry we got your back! Send us a message regarding help with OSA Sales Site or with any general questions, and we will be happy to point you in the right direction or go into further detail.
FAQ's
Can’t find the answer you’re looking for? Send us an email at info@onestoneapparel.com
What services do we offer?
We offer a wide range of custom apparel and promotional item decoration services. Please view our Guide for more information.
Where can I find the latest pricing guide?
Our pricing matrix is build into our order management system, Printavo. As you build out a quote, pricing will dynamically adjust based on the total quantities you enter. See our Printavo Guide for more information and how to generate a quote.
Who do I reach out to for issues or questions regarding my paycheck?
For issues or questions regarding paychecks, please reach out to emma@onestoneapparel.com.
Where can I find lead sources and how do I claim new leads?
Please reach out to your sales manager for lead support.
How do I check the status of an existing order?
Order status can be tracked directly in Printavo through the status tag. Average turnaround time is about 7-10 days, but for an accurate update please reach out to your sales manager for more information.
How do I escalate an urgent customer issue?
Fro urgent issues regarding customers or orders, please reach out to your sales manager who will work with HQ to help resolve any issues.